At NEVA, we strive to deliver your orders as quickly and safely as possible. Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected at checkout.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method. Free shipping may be available on orders above a certain value.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
International Shipping
We ship to select international destinations. Please note that customs duties and taxes may apply and are the responsibility of the customer.
Exchange & Return Policy
Exchange and Return Policy
Shipping & Delivery:
- Orders take between 3 to 9 days to be delivered.
- You are allowed to inspect the product while the courier is present at the time of delivery.
Returns:
- Returns are only accepted while the courier is present upon delivery. The customer is responsible for paying the shipping fees in this scenario.
Exchanges:
- Exchanges are permitted within 1 days of receiving your order.
- Conditions for Exchange:The product must be in its original condition.The original tags must be attached.The product must be unwashed.The product must be unused.
Process & Refunds:
- A courier will be dispatched to collect the product.
- Once received, the product will be inspected to ensure it meets the conditions.
- In the case of an approved return/refund, the money will be transferred within 7 working days.
